Delivery/Receipt Don`t forget to check before delivering/receiving your duty-free goods!

Notes

• When you leave the country, be sure to pick up your goods at the drop-off point in the designated bonded area (airports and seaports).
• The product will not be delivered to your address and you will not be able to take delivery of the product when you enter the country.
• If the passport and departure information (passport number, English name, etc.) entered during the order does not match, you will not receive the product.
• Please carefully check the quantity and condition of the goods upon delivery, and if there are any abnormalities, please inform the delivery staff. Shinsegae Duty Free is not responsible for any items after the completion of delivery and departure from the country.
• If you have not received the product upon departure, you can receive the product by applying for purchase cancellation or changing the departure information upon re-entry.
• If you do not change your departure information within 16 days of your original departure date, your purchase will be automatically canceled.
• To change your departure information, you can specify a date within 180 days from the original order date, and please contact the customer center (1661-8757) at least one week before your departure date.