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Delivery/Receipt Don`t forget to check before delivering/receiving your duty-free goods!

Receiving your package

  1. Step 1 Visit Shinsegae Duty Free Delivery
  2. Step 2 Present your voucher and passport in your name
  3. Step 3 Check the passport and departure information of your purchase
  4. Step 4 Sign for delivery of goods
  5. Step 5 Deliver the goods

Notes

  • When you leave the country, be sure to pick up your goods at the drop-off point in the designated bonded area (airports and seaports).
  • The product will not be delivered to your address and you will not be able to take delivery of the product when you enter the country.
  • If the passport and departure information (passport number, English name, etc.) entered during the order does not match, you will not receive the product.
  • Please carefully check the quantity and condition of the goods upon delivery, and if there are any abnormalities, please inform the delivery staff. Shinsegae Duty Free is not responsible for any items after the completion of delivery and departure from the country.
  • If you have not received the product upon departure, you can receive the product by applying for purchase cancellation or changing the departure information upon re-entry.
  • If you do not change your departure information within 16 days of your original departure date, your purchase will be automatically canceled.
  • To change your departure information, you can specify a date within 180 days from the original order date, and please contact the customer center (1661-8757) at least one week before your departure date.

Incheon International Airport T1 Pickup Counter (West)

Pick-Up location Contact
4th floor, opposite GATE 45 032-743-2709

Incheon international Airport T2 Pickup Counter(East)

Pick-Up location Contact
Please take the escalator located opposite the Korean Traditional Culture Center (East Hall, near Gate 274) to the lower level (2nd floor). +82-32-743-2674

Incheon International Airport T1 (Boarding Area)

Pick-Up location Contact
After getting off the shuttle train Boarding Area 4F near 119 GATE 032-743-2748

Incheon International Airport T2 Pickup Counter(West)

Pick-Up location Contact
Proceed to the 2nd floor via the down escalator located opposite the Korea Traditional Culture Experience Center (West), near Gate 225. 032-743-6505

Gimpo International Airport

Pick-Up location Contact
Take the escalator or elevator opposite Gate 34 to the 4th floor 02-2666-5285

Daegu International Airport

Pick-Up location Contact
Go through immigration on the 2nd floor of the airport and turn to your left. 053-981-8277

Gimhae International Airport

Pick-Up location Contact
After passing through passport control, opposite boarding gates 12 and 13 on the left end 051-941-7356

Busan Port (New International Terminal)

Pick-Up location Contact
On the right side 50 meters before immigration on the 3rd floor of the pier 051-466-8897

Cheongju International Airport

Pick-Up location Contact
Located in front of you after passing through immigration 043-212-8270

Jeju International Airport

Pick-Up location Contact
Located opposite Gate 19 after passing through Departures on Level 3 of the airport 064-749-8505

Incheon New Port

Pick-Up location Contact
Located 80 meters ahead on the left after passing through immigration on the 4th floor 032-858-6245

Busan Port (Entry) Pickup Counter

Pick-Up location Contact
Pass through Immigration on Level 2 and proceed 10 meters to the right 051-469-9856