This Privacy Policy describes the security and personal information collection and use measures taken by Shinsegae DF to protect the personal information of customers at Shinsegae Duty Free, Incheon Airport, and Shinsegae Internet Duty Free (hereinafter referred to as "Shinsegae Duty Free"), which are operated by Shinsegae DF. It is designed to protect information related to personal privacy of customers and prevent human rights violations through illegal information leakage.
※ Click on the image to see the details, or read our Privacy Policy below for more information.
Shinsegae Duty Free attaches great importance to the personal information of its customers, and in order to thoroughly protect all personal information provided by customers, Shinsegae Duty Free has established a privacy policy in accordance with the 'Personal Information Protection Act', a major law related to personal information protection, and discloses what measures are being taken to protect the personal information of Shinsegae Duty Free customers by posting it on the front page of the Shinsegae Internet Duty Free website (www.ssgdfs.com) so that customers can easily view and check it at any time.
In addition, if Shinsegae Duty Free changes its privacy policy, the details including the date of change are announced on the above website through announcements, pop-up windows, etc. so that users can easily check it, and appropriate measures are taken to ensure that customers can easily check the changes by posting the changes in the company.
The order of this Privacy Policy is as follows.
To consent to the collection, use, consignment of processing and provision of personal information to third parties in accordance with Shinsegae Duty Free's 'Privacy Policy', the customer must read the details in the 'Agreement on Collection and Use of Personal Information' included in the respective 'Membership Application Form' and sign the agreement (check the consent button in the online shopping mall) or, in the case of telephone consultation with the call centre, follow the instructions of the agent and submit the 'Privacy Policy' posted on the Shinsegae Internet Duty Free website (www. ssgdfs.com), you may choose one of the following methods of consent: expressing your intention to consent over the phone; signing, sealing and submitting the consent form by mail or modem transmission; posting the consent form on the above website and having the member indicate whether he/she agrees or disagrees; or other methods prescribed by relevant laws and regulations.
Shinsegae Duty Free collects and uses personal information necessary to purchase goods and provide various services to customers as follows.
If you do not enter the required personal information, you will not be able to register for membership or use the service, but if you do not enter the optional personal information, you will not be restricted from registering for membership and using the service.
The specific items, purposes, retention periods, and collection methods of personal information collected by Shinsegae Duty Free are shown in the table below.
Classification | Collection items | Purpose of use and processing | Retention period | Collection methods | ||
---|---|---|---|---|---|---|
Manage members | Required | Member ID, password, Korean name (for domestic customers), date of birth, gender, mobile phone number, linked information (CI) | Identifying you and verifying your identity | When withdrawing/removing membership (deletion within 5 days) or retention period according to laws and regulations | Website, mobile app, written, phone | |
Mobile phone number, email | To communicate with you to fulfil contracts and handle complaints, etc. | |||||
Date of birth | Identification of children under the age of 14 | |||||
Nationality, English name, passport number, passport expiry date, departure date, departure destination, flight number, direct flight/stopover status | Fulfilment of the goods purchase contract (order, delivery of goods, confirmation of order details, etc.) and compliance with obligations under related laws and regulations | |||||
Service usage history, IP address, access logs, cookie information | Prevention of illegal/unauthorised use, provision of services such as shopping cart and recently viewed products, and compliance with information management obligations under relevant laws and regulations | When withdrawing/removing a member (deleted within 5 days) or the retention period according to the law (however, cookie information is retained until the Internet browser is shut down) | ||||
Unique identifiers | Passport number | Identification of users and confirmation of identity, fulfilment of goods purchase contracts (order, delivery, order details confirmation) and compliance with obligations under related laws, provision of online and offline integrated membership services | Upon withdrawal/removal of membership (deleted within 5 days) or retention period in accordance with laws and regulations | |||
Select | Mobile phone number, email, address | Providing event and product information and marketing | Upon withdrawal/removal of membership (deleted within 5 days) or retention period in accordance with laws and regulations | |||
General phone number, address | Delivery of prizes and goods | Upon withdrawal/removal of membership (deleted within 5 days) or withdrawal of optional consent | ||||
Shinsegae Point Integrated Members |
Required | Member ID, password, Korean name (domestic customers), date of birth, gender, mobile phone number, connection information (CI), address | Identification of users and verification of identity | Upon withdrawal/removal of membership (deletion within 5 days) or retention period according to laws and regulations | Homepage, mobile app | |
Mobile phone number, email | To communicate with you to fulfil the contract and to handle complaints | |||||
Date of birth | Identification of children under the age of 14 | |||||
Nationality, English name, passport expiry date, departure date, departure destination, flight number, direct flight/stopover status | Fulfilment of the purchase contract (order, delivery of goods, confirmation of order details, etc.) and compliance with obligations under relevant laws and regulations | |||||
Select | Mobile phone number, email, address | Providing event and product information and marketing | Upon withdrawal/removal of membership (deletion within 5 days) or withdrawal of optional consent | |||
Universe Club | Required | Linked Information (CI) | Management of club membership information, provision of club services and benefits, linkage with affiliate members, prevention of unauthorised use, and notice of service use | Until withdrawal from the club (however, 6 months after withdrawal from the club to prevent unauthorised use of the service using methods such as repeated rejoining) | Homepage, mobile app | |
Social Media Sign in / Sign up |
APPLE | Required | Apple ID | User identification | Upon withdrawal, expulsion, termination of Easy Login, or retention period in accordance with applicable law | APPLE |
Select | ||||||
Foreigner registration | Required | Mobile number, ID, password | User identification and identity verification | When requesting/removing a member (deleted within 5 days) | Homepage, mobile app | |
Find your username/password | Required |
Find ID - Mobile number, email, ID (verification with a mobile phone in your name) Forgot password - ID, email, mobile phone number, passport verification, identity verification |
User identification and verification | After finding your username and password | Homepage, mobile app | |
Payments | Required | Payment information (card number, account information, transaction information) | Payment | 5-year retention | Homepage, mobile app | |
Direct debit | Required | Account information (bank name, account holder, account number), prepaid card number (when applying for a prepaid card refund), country code, contact information, order number | Refund your payment account | Keep for 5 years | Homepage, mobile app | |
Voice of the Customer (Contact us) |
Required | Name, email, contact number | Communication with you, including compliments, complaints, and suggestions | Keep for 3 years | Homepage, mobile app | |
1:1 Chat | Required | Consultation processing and request information | Identification of customers, countermeasures, and results for handling chat consultations | 3 years | Homepage, mobile app | |
Submit an Event | Required | Phone number, email, address, name, SNS ID, purchase receipt, payment method information, (the specific items collected will vary depending on the type of event) | Communication such as confirmation of identity and contact and guidance for service fulfilment | For a certain period of time after the end of the event (specified or announced on the entry ticket) | Homepage, mobile app | |
Apply for Shinsegae Gift Certificate conversion | Required | Name, ID, contact details Conversion of Shinsegae gift certificate points | Conversion of Shinsegae gift certificate points | When converting points | Registered Mail | |
Non-member management | Required | Nationality, English name, passport number, passport expiry date, departure date, departure destination, flight number, direct flight/stopover status | Fulfilment of the purchase contract (order, delivery of goods, confirmation of order details, etc.) and compliance with obligations under relevant laws and regulations | 5 years (Act on Consumer Protection in Electronic Commerce, etc.) |
Offline Buy in person |
|
Mobile apps | Required | Device and app history (device model, OS information, UUID, app version) | Checking app errors and improving usability | When you delete an app, unsubscribe, or revoke your opt-in consent | Mobile apps | |
Select | Notifications | Event notifications | ||||
Camera | Use QR code search, passport photo registration | |||||
Microphone/ Voice recognition | Use voice search service | |||||
Photos/Media/Files | Using saved images (when attaching files) | |||||
Location information /Bluetooth | For delivery note queuing services | |||||
Biometrics | Request access to use device biometric login features |
* We do not collect sensitive personal data (such as race and ethnicity, ideas and beliefs, place and habitual residence, political opinions, political affiliations, health and sexual life) that may violate your fundamental human rights.
- Service history, access logs, cookies, access IP information, payment history, suspension history, ADID/IDFA (advertising identifiers)
Customers must ensure the accuracy, truthfulness, and legality of their personal information. If a customer violates this and enters false information in various ways, such as stealing other people's information or entering fictitious information, Shinsegae Duty Free may report the customer in accordance with relevant laws and regulations, and may proceed with service use restriction procedures such as forced withdrawal.
Shinsegae Duty Free entrusts the processing of personal information to external specialist companies as follows to provide essential services to customers and promote customer convenience.
When entrusting the processing of personal information, we stipulate compliance with laws and regulations related to personal information protection, confidentiality of personal information, prohibition of use for purposes other than the entrusted business and provision to third parties, liability in case of accidents, entrustment period, obligation to return or destroy personal information after the end of processing, etc. through documents such as entrustment contracts, and manage to comply with them.
Custody | Custodian | Consignment Details |
---|---|---|
Information Systems Operations | Shinsegae I&C | Maintenance and development of offline computer systems, sending texts and alert talks |
Pionnet | Internet duty-free shop server operation and payment processing | |
Gentlpie | Operation of Cheetbot service | |
Customer Service | Frizon |
Customer service and interpretation at each branch's customer centre Membership registration and gift payment services/information services) |
MPC PLUS | Integrated call centre operations | |
Ltd. | Operation of 1:1 chat consultation service | |
Operation of Shinsegae Point integrated member service and handling of complaints | E-Mart | Operation of Shinsegae Point integrated membership service and handling of complaints |
Warehouse/delivery operations | Korea Duty Free Association |
Customs clearance, logistics, and bonding for each sales office Integrated logistics centre operation Operation of delivery books |
UNIS | ||
Samgu I&C | ||
Frizon | ||
E-System | ||
Secure warehouse/delivery operations | Guardians | Security at our stores and warehouses |
Freezone | ||
Cainiao Network |
Reverse Drop Shipping China Customs Clearance |
|
Events and giveaways | SNK M&Service | Sending domestic mobile gift cones |
Smart Con | Sending domestic mobile gift cones | |
JIN ADVERTISING |
Live broadcast events and Sending out prizes |
|
Send DMs and notifications | Humuson | Text, Alert Talk, Email, APP PUSH |
Authentication | Korea Mobile Certification | Mobile phone identity verification |
Payment processing | NHNPAYCO Ltd. | Online duty-free payment processing |
NHN KCP Corp. | ||
Kakaopay | ||
Korea Information and Communications Co., Ltd | ||
EximBay | ||
NICE Payments Co., Ltd. | ||
COLLABO Co., Ltd |
If Shinsegae Duty Free needs to provide the customer's personal information to a third party for the purpose of providing better services to the customer, Shinsegae Duty Free shall obtain separate consent by specifying the 'person to whom the personal information is provided, the purpose of using the personal information by the person to whom the personal information is provided, the items of personal information to be provided, and the period of retention and use of personal information by the person to whom the personal information is provided' and shall not provide it to a third party beyond the scope notified at the time of collection or the scope of consent. However, the following cases are exceptions.
You may withdraw your consent to such provision at any time after the fact..
Provider (Affiliate) | Purpose of use by the recipient | Items to be provided | Duration |
---|---|---|---|
(Required)Shinsegae DF Global | Transfer of simple membership information, identification of users and verification of identity of Shinsegae Duty Free Shop integrated membership members, operation of integrated membership and provision of services (purchase amount, point accumulation, use and discount), communication for contract fulfilment, handling of civil affairs, etc. | Member name (Korean/English), gender, date of birth, mobile phone number, address, passport number, passport expiry date, ID, email, purchase history, savings, point accumulation and usage history, card issuance and management history, membership level | Until you unsubscribe or are removed from membership, or until you withdraw your consent |
(Optional) * Required when joining the Universe Club Shinsegae Corporation ssg.com S.C.K. Company E-Mart G-Market |
Verify membership in the Universe Club, prevent duplicate membership, and deliver club services and benefits | Credentials (CI) Club membership information (where you joined, when you joined, and when you left) |
Until you leave the club (However, to prevent unauthorised use of the service by repeatedly rejoining the club, the information is stored for 6 months after leaving the club) |
(Optional) Chosun Hotel & Resort (Optional) Shinsegae Live Shopping Co. (Optional) Shinsegae International |
Joint membership and service provision, event/product information and marketing activities | Name, membership number, gender, date of birth, mobile number, email address, CI | Withdrawal of consent and withdrawal of membership from the date of consent to provide information |
(optional) Shinsegae, Gwangju Shinsegae, Shinsegae Dongdaegu Intermodal Transit Centre | Aggregate performance to provide Shinsegae Department Store VIP services, use marketing to promote affiliate events and services, analyse usage of products and services, and develop services | Purchase information (purchase date, store, brand, receipt number, purchase amount), card number | When you unsubscribe or are removed from the membership, until you withdraw your consent |
(Optional) Chanel Korea Co. | Automatic input of linkage information for easy sign-up for Chanel membership | Name, date of birth, gender, mobile phone number, email, unified membership number | Until the end of the Chanel sign-up page |
Operation of the Chanel Membership | Until the time of cancellation of your Chanel membership | ||
Checking whether you have a Chanel membership and collecting order information when purchasing Chanel products | Order number, unified membership number, date of birth, gender, nationality, product code, quantity, amount, discount amount | Until you cancel your Chanel membership or withdraw your consent to provide information to us | |
(Optional) G-Market | Member linkage to use the SmilePay service | Membership number, encrypted credentials (CI) | Until the cancellation of the SmilePay service |
(Optional) Milk Partners Co. | Operation of Shinsegae Duty Free's Cotton Cell Point (formerly known as Somoney) usage/acquisition service | Encrypted member ID | Within 180 days after the linkage is cancelled |
(Optional) Brand companies for CS in sales outlets | To handle inquiries and resolve customer complaints | Name, email, mobile phone number | 3 years (Act on Consumer Protection in Electronic Commerce, etc.) |
In addition, if it has been provided to a third party pursuant to Article 4, we will ensure that the third party also destroys it without delay.
In principle, Shinsegae Duty Free destroys the information without delay after the purpose of collecting and using personal information is achieved. The procedure and method of destruction are as follows.
1. Shinsegae Duty Free operates 'cookies' that store and retrieve member's information from time to time. A cookie is a small amount of information sent to a member's browser by the server used to operate the website.
2. Shinsegae Duty Free uses cookies for the following purposes.
1. In order to protect members' personal information and handle complaints related to personal information, Shinsegae Duty Free has designated relevant departments and personal information management officers as follows.
2. If you have any other privacy concerns, you can contact the organisations below.
In principle, Shinsegae Duty Free does not collect personal information of children under the age of 14. However, if it is necessary to collect personal information of children under the age of 14, we will comply with the standards required by law, such as obtaining the consent of a legal representative.
Not only Shinsegae Duty Free members but also non-members can purchase products (however, non-member purchases can only be made in person). In the case of non-member orders, we request only the personal information necessary for payment and delivery of products. If you make a purchase as a non-member, the personal information entered by the non-member customer will not be used for any other purpose other than for payment and delivery of goods, and to comply with legal obligations such as archiving. We protect personal information in the same way as members.